AHCC’s dealer management system (DMS) is a sophisticated, scalable, and affordable solution that meets all the requirements of prestige car dealerships, car supermarkets, classic car restorers, franchised dealerships, authorized repairers, garages, used car dealerships, and vehicle renters. Dealer Management system which uses Microsoft Dynamics CRM, as a platform, and a central repository for all you client’s information and transactions.
AHCC’s Dealer Management System is a bundled information and asset management solution which offers a scalable and affordable solution that allows you operate on a large scale and increase the returns from their operations. The Dealer Management System enables you to increase the quality of customer service they provide to their customers and increase customer retention by enabling you to view history relating to a particular issue, generate and log cases, use information within the knowledge base to answer FAQs, assign cases to individuals or teams, log vehicle specifications to have a more informed staff, and give you a complete view of your sales pipeline.
Delivering exceptional customer care starts from the inside out—to win the hearts of your customers, you must first win the hearts of your employees. After all, they are on the front lines in that decisive moment when customers are deciding to continue their relationship with you.
Microsoft Dynamics CRM is built to enable each person in your organization to thrive. With the right system of engagement, you do more than inspire them. You enable them to do what they do best—to shine.
Customer relationship management (CRM) for customer care goes beyond merely resolving customer complaints to empowering your customer care representatives to impress and please your customers.