Customer relationship management software has been on the rise for the last few years, as it continues to be a more and more important aspect of doing business when dealing with customers. Business moves so fast, it’s hard to keep an eye on sometimes. This usually requires companies to re-examine the way their business runs from the following perspectives: strategies, partners, direction, sales, in addition to any variables existing in the market and business.
“Fully customizable”, is the simplest way to define our CRM platform. It can be tailored to any company, and to any user. There is zero coding necessary while using our CRM, meaning novice users can easily navigate through it. You can use CRM software to reward your loyal customers and engage them in activities to make them feel like part of the company.
ILS CRM is able to manage the collection and distribution of customer requests and follow up on tickets. In addition, it can enable the management of a call center’s escalation process within the enterprise across different support tiers. ILS CRM is fully integrated with Microsoft Office to allow you to export feedback to word and excel.
It provides real time reporting for call center managers regarding escalated and delayed tickets and schedules, internal transfers, and escalations. It also assists in a way that call center agents can serve in the engagement of a resource to address the problem or customer need.
The application has a web-based Self-Service, this capability allows customers to retrieve answers to routine questions and conduct basic troubleshooting on their own, without the assistance of a call center agent. It is a web based application, so multiple call centers can work together from different physical locations at the same time while having personalized services for call center agents.
With the competitive markets surrounding us nowadays, it’s very likely to lose customers to your competitors without even knowing why. Accordingly, if you don’t know why customers are dissatisfied, you won’t be able to predict future turnovers or effectively retain existing customers. Knowing why your customers react the way they do is the first step in gaining a competitive advantage in the marketplace. Our CRM suite offers you the opportunity to gain new professional levels of customer intelligence. This software provides impressive services which are necessary in communicating and retaining customers.