Our Products

ILS CRM

ILS CRM

ILS CRM offers the opportunity to gain new professional levels of customer intelligence to better serve—and retain—valued customers and drive growth. The system is able to manage the collection and distribution of customer requests, follow up on tickets, and assign tickets along different support tiers. Customer-focused managers will be able to view the root cause of issues in order to manage customer service and streamline the relationship management process. It provides real time reporting for call center managers—via the platform or Microsoft Office Reports—regarding escalated and delayed tickets and schedules, internal transfers, and escalations.

  • Key Features and Benefits :
  • Manage customer information
  • View and manage escalations
  • Pinpoint incident areas
  • Assign tickets and tasks to employees
  • View marketing reports
  • Full view of pipelines
  • Social media management
  • Customer management
  • Task allocation
  • Message broadcast system
  • Ticket tracking and management
  • 8 Abd Elhameed Shaoman St., Nasr City, Cairo, Egypt
  • +2 02.2671.6373/4
  • +2.02.2274.8724
  • info@ahccinc.com
  • Suite 500 - 10411 Motor City Drive, Bethesda, MD, 20817
  • 240-397-2092
  • info@ahccinc.com
  • Liberty Square, West Tower, 3601 Highway #7 Suites 708-709 Markham, Ontario L3r-OM3 - Canada
  • +1-301-222-0724
  • +1-240-395-1424
  • info@ahccinc.com
  • Al Nahdha Tower 2, 509, Al Maa'rid Street, Ghala, Muscat
  • +1-301-222-0724
  • +1-240-395-1424
  • info@ahccinc.com
  • Dubai World Central – Business Park Free Zone(Jebel Ali)
  • Sharjah Airport Intl Free zone (SAIF)
  • +1-301-222-0724
  • +1-240-395-1424
  • info@ahccinc.com
  • 7399, Ash Shaikh Hasan Ibn Hussain Ibn Ali, Ishbiliyah, Riyadh
  • info@ahccinc.com

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